Returns

For claims concerning ordered products (damaged products, non-conforming products) and in the context of exercising the right of withdrawal, the Customer may return the products within 14 working days of receiving them, by following the procedure below:

• The customer must contact customer service using the form in the “contact” section of the site.
• Return number: customer service will provide the Customer with a return number, which must be included with the returned products.
• Condition of the returned products: the customer must return the products carefully packed in a secure parcel, and they must be in their original condition, ready for sale (unwashed, unworn, undamaged).
• Return costs: return costs are borne by the Customer.
• Responsibility for returns: returning the products is the Customer’s responsibility. We therefore recommend that the Customer send the parcel by registered post so that it can be tracked.
• Checking returns: as soon as the parcel is received, the products are inspected in order to approve or reject the return. If the return does not comply, the products are sent back to the Customer. If the return is approved, an e-mail is sent to the Customer to confirm that the return has been processed.

• Refunds:
- For returns of faulty or non-conforming products: if the return is approved, the amount of the products as well as the delivery costs are refunded to the account the Customer used to pay for the order.
- For returns of products under the right of withdrawal, only the amount of the products is refunded. The refund is made as quickly as possible and in any event within 14 days of receiving the return.

Failure to follow this procedure and these deadlines will, without prejudice to the applicable legal warranties, render claims invalid.

Exchanges

Exchanges are not offered online. Once your item has been returned, we invite you to place a new order.