Shipping policy

Delivery rates

Shipping rates and delivery times*Except South America

All prices for customers in the United States now include import taxes and duties (DDP – Delivered Duty Paid). No additional charge will be due on delivery: everything is included at checkout.

Shipping costs

Shipping costs are calculated according to the weight of the parcel and the delivery address. They are displayed when the order is placed, before any payment. The prices shown include all taxes, at the rate applicable in the country of destination.

Delivery times

Once the order has been confirmed, it is dispatched within 24-48h. The transit times that follow are listed in the table above. As these are indicative, they may vary.

Order tracking

When the order is ready to be shipped, the customer will receive an email at the address provided when placing the order, confirming its dispatch.
A tracking number will also be sent to the customer by email.

Returns

For claims regarding the products ordered and in the context of exercising the right of withdrawal, the customer may return the products within 14 calendar days of receiving their order.
Return costs for products received damaged or not conforming to the order are covered in full, 100%. In all other cases (wrong colour, wrong size, etc.) return costs are borne by the customer.
To arrange a return, please contact our customer service here.
Once the return has been received, we issue the refund within 1 to 2 working days, and in any event within 14 days of recovering the goods. Exchanges are not offered online: see the Returns page.

Full details of the return procedure, the right of withdrawal and the model withdrawal form are set out in articles 8 and 8 bis of the terms and conditions of sale.